Housing Ombudsman's Report Highlights Landlord Failings
More than 20 social landlords have been highlighted for their poor handling of damp and mould cases in the Housing Ombudsman's latest report.
The report, "Learning from severe maladministration", reveals incidents of landlords having poor records, delaying inspections for months, and failing to act despite residents' vulnerabilities.
- Poor records kept by landlords
- Delayed inspections for months
- Failure to act despite residents' vulnerabilities
- Poor responses to complaints, exacerbating situations
A landlord significantly delayed repairs, despite water running down a child's wall when it rained and pouring through light fittings and alarms when an upstairs neighbour had a bath.
The delays, which took between five months to over a year, caused the resident "distress, upset and frustration", while her request for rehousing was ignored.
Author's summary: Landlords highlighted for poor handling of damp and mould cases.
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