Telco Industry Self-Regulation Failing
A coalition of consumer advocates is calling for direct government oversight due to the failure of self-regulation in reducing consumer harm.
The Telecommunications Consumer Protection (TCP) Code, created by the industry itself, has the force of law after approval by the Australian Communications and Media Authority (ACMA). However, in the last two years, ACMA has taken action on TCP Code violations only three times, with light punishments.
The punishment was light – the telcos were formally instructed to comply with the code.
Consumer advocates argue that this lack of effective regulation is why telcos in Australia seem to fail their customers so often without facing a major regulatory overhaul.
Author's summary: Telco self-regulation is failing consumers.
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