Sault Ste. Marie's New Website
The City of Sault Ste. Marie has launched a new website after 20 years, featuring a "fresh look, faster access, and easier navigation" that simplifies connecting with City services.
The website is organized around central themes of live, work, play, and government, similar to other municipalities like Sudbury.
Key Difference
However, the new website lacks a 311 Customer Service Management system, a dedicated municipal telephone number that routes non-emergency calls for municipal services, unlike other cities in Ontario.
A 311 CRM is a technology system that helps businesses manage and analyze all interactions with their current and potential customers.
CRM stands for Customer Relationship Management.
Author's summary: Sault Ste. Marie's new website lacks a 311 system.