Salesforce recently refused to negotiate or pay a ransom after a wave of cyberattacks affected at least 39 of its customers.
Salesforce’s public refusal to pay the ransom sets a precedent that discourages future extortion attempts. However, this strategy shifts the risk to their customers, who must now prepare for a potential data leak.
According to MacKenzie Brown, VP at Blackpoint Cyber, Salesforce’s decision is a double-edged sword.
Author's summary: Salesforce refuses to pay ransom to hackers.