Bengaluru Man Shares Video of Namma Metro Staff Denying Entry at 10 PM
A resident of Bengaluru posted a video claiming that Namma Metro staff refused him entry at Attiguppe station around 10 PM, although trains run until 11 PM. This incident sparked a discussion about metro operations and commuter convenience.
Details of the Incident
The video, which was later shared by Karnataka Portfolio on X, quickly went viral. The post caption stated:
Security denied entry into Namma Metro station at 10:10 PM! A passenger at Attiguppe Metro Station was denied entry at 10:10 PM, even though the official metro timings are till 11 PM. How can authorities justify this blatant disregard for their own schedule?
Public Reaction and Criticism
The post criticized the metro staff’s decision to shut gates well before the official closing time, stating:
If the metro operates till 11 PM, passengers should be allowed entry until the last train — not turned away arbitrarily by staff. This kind of mismanagement and lack of accountability reflects poorly on BMRCL and the city’s otherwise world-class image. Public transport is meant to serve people, not inconvenience them. Why display timings till 11 PM when the gates close over 45 minutes earlier?
It also questioned the authorities' responsibility towards daily commuters:
Is this negligence or sheer apathy towards commuters who depend on the metro daily? It’s high time the authorities enforce proper discipline, train their staff, and ensure passengers get the service they’ve paid for.
Author’s Summary
This incident highlights gaps in operational transparency and staff management that undermine the reliability of Bengaluru’s metro system for everyday riders.